Shipping Policy

Thank you for shopping with Furlo! We want your order to reach you and your pet as smoothly as possible. Here's what to expect.

Order Processing
Orders are processed and dispatched within 1-3 business days of being placed. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

Delivery Times
Once dispatched, orders typically arrive within 6-12 business days. Delivery times may vary depending on your location, the carrier, and customs processing. During busy periods, such as holidays and sales events, delays may occur.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Any free shipping offers will be shown on our website.

Order Tracking
Once your order ships, you'll receive a tracking number by email. Tracking updates can take 2-3 days to appear after dispatch. If your tracking hasn't updated after 5 business days, please contact us.

Customs, Duties and Taxes
Orders may be subject to customs fees, import duties, or taxes depending on your country. These charges, where applicable, are the responsibility of the customer and are not included in your order total.

Incorrect Addresses
Please double-check your shipping address at checkout. We can't be held responsible for orders delivered to an incorrect address provided by the customer. If you spot a mistake, contact us as soon as possible and we'll do our best to update it before dispatch.

Lost, Delayed or Damaged Orders
If your order hasn't arrived within 15 business days of dispatch, or arrives damaged or incorrect, please email us at [your support email] with your order number and photos (if applicable). We'll work with you to resolve it quickly.

Contact Us
Questions about your order? Email us at [your support email] and we'll get back to you within 1-2 business days.